- Pecuniary Jurisdiction
* In cases where the value of goods and services involved is less than Rs. 20 Lakhs in value, you will have to file the complaint in the District Forum constituted in the specified districts of a State.
* In cases where the value of goods and services involved is more than Rs. 20 Lakhs in value but does not exceed Rs 1 crore you will have to file the complaint with the State Commission constituted in the capital cities of the different states
* In cases where the value of goods and services involved is more than 1 crore in value then you can file a complaint with the National Commission which has been constituted only in New Delhi.
Territorial Jurisdiction.
The jurisdiction of the complaint is determined by the facts of the case and where the cause of action arises. Further, when you file a complaint, the area in which the opposite party resides or carries on his work or business will also have to be taken into consideration by you. This means that if you are filing a complaint against a service provider for a sum below 20 lakhs you would have to approach the District Forum in the jurisdiction where the cause of action arose. If the matter is above 20 lakhs but below 1 crore then it would be filed in the State Commission within which State the trader/ service provider/ manufacturer is located in the state in which the trader resides or works in. These two factors will have to be kept in mind while filing your complaint.
Consumer Courts Consumer Forums
There are consumer forums at the District, State and National level. At present, there are 569 District Consumer Forums, 33 State Commissions & the highest body which is the National Consumer Disputes Redressal Commission (NCDRC) having its office at Janpath Bhawan, A Wing, 5th Floor, Janpath , New Delhi.
The District Forum consist of one president and two other members (one of whom is to be a woman).The president of the Forum is a person who is, or has been qualified to be a District Judge, and other members are persons of ability, integrity and standing, and have adequate knowledge or experience of, or have shown capacity in dealing with, problems relating to economics, law, commerce, accountancy, industry, public affairs or administration. They can hear the case involving amount of Rs. Twenty Lacs. It is situated in the District head quarters.
State Commissions A State Commission has jurisdiction in whole of the State for which it is constituted. It can hear the cases involving the amount more than rupees twenty lacs and up to rupees one crore. It has also jurisdiction to hear appeal against the orders of District Forum of that particular State. It is situated in the capital of the State.State Commission consists of a president and two members one of whom is to be a woman.President is a person who is or has been a Judge of a High Court, and the members, are persons of ability, integrity and standing and have adequate knowledge or experience of, or have shown capacity in dealing with, problems relating to economics, law, commerce, accountancy, industry, public affairs or administration.
The National Commission consists of a president, and four other members (one of whom is to be a woman).The president should be the one who is or has been a Judge of the Supreme Court, and the members should be the persons of ability, integrity and standing and have adequate knowledge or experience of, or have shown capacity in dealing with, problems relating to economics, law, commerce, accountancy, industry, public affairs or administration.
Do other Courts (District Courts/High Courts) accept consumer disputes?
The jurisdiction of other courts to hear consumer disputes is not excluded. This is because the Parliament of India felt it was necessary to have an efficient & convenient mechanism to address and resolve the various consumer complaints across the country. As a result it created a three-tier remedial machinery for the inexpensive and quick disposal of consumer complaints. As these forums only deal with consumer complaints/issues and nothing else, all their time can be devoted to addressing consumers complaints.
Wednesday, December 17, 2008
Where do I file my complaint and How many Consumer Courts are there in India?
RAILWAY PANTRY SERVICES CHARGING EXORBITANT RATES
The contractors charge more than prescribed rates. Please be alert. Ask for bill and immediately complain to the concerned authorities. I have noticed that this corruption is very pertinent in almost all trains. Even passengers are to be blamed partly as they do not ask for menu card and the cash memo.
The highest cheating goes on in vegetarian meal in Thali that costs Rs. 22 and is charged around Rs. 40 from passengers. The vegetarian meal in casserole costs Rs.30 (with 300ml mineral water) but it is charged Rs. 45 from innocent passengers. The full list of items with costs is given below
(The rates are subject to change from time to time. They may be verified through the Train Conductor/Catering Manager)
| Sl.No | Item | Static (Rs.) | Mobile (Rs.) | Sl.No | Item | Static (Rs.) | Mobile (Rs.) |
|---|---|---|---|---|---|---|---|
| 1 | Chicken curry 260gms per plate (100gms chicken pieces and 160gms gravy) | 32.00 | 34.00 | 2 | Mutton curry 225gms per plate (85gms mutton and 140gms gravy) | 24.00 | 26.00 |
| 3 | Mutton Roganjosh 275gms per plate (125gms mutton and 150gms gravy) | 32.00 | 34.00 | 4 | Mutton cutlets (2 pieces) 160gms. per plate | 23.00 | 25.00 |
| 5 | Fried Fish with Chips 135gms per plate (100 gms fish and 35gms fried chips) | 22.00 | 23.00 | 6 | Egg curry 240gms per plate(2 eggs and 150gms gravy) | 14.00 | 15.00 |
| 7 | Omelette (2 eggs) per plate | 10.00 | 12.00 | 8 | Fried Egg (2 eggs) per plate | 10.00 | 10.00 |
| 9 | Poached Egg with one slice (2 eggs per plate | 12.00 | 13.00 | 10 | Matter Paneer 200gms per plate | 20.00 | 20.00 |
| 11 | Boiled Rice (Basmati) 450gms per plate | 10.00 | 11.00 | 12 | Allo Matar/Chole 225gms per plate | 12.00 | 13.00 |
| 13 | Veg. Pulao/Biryani 450gms per plate | 18.00 | 20.00 | 14 | Cornflakes with Milk 235gms per plate | 10.00 | 11.00 |
| 15 | Fruit Salad with cream 110gms per plate (Fruit Salad 100gms and 10gms Cream) | 13.00 | 14.00 | 16 | Jam/Marmalade 25gms per portion | 3.00 | 3.00 |
| 17 | Butter chiplet (10gms) | 3.00 | 3.00 | 18 | Bread Slice (large pieces) | 2.00 | 2.00 |
| 19 | Sharbat 250ml per glass | 5.00 | 6.00 | 20 | Squash 250ml per glass | 6.00 | 6.00 |
| 21 | Kheer (Rice/Semeye) 140gms per plate | 10.00 | 11.00 | 22 | Green salad 150gms per plate | 10.00 | 10.00 |
| 23 | Boiled Egg (2 No) | 8.00 | 8.00 | 24 | Custard Plain 140 gms per plate | 8.00 | 8.00 |
| 25 | Vegetable Cutlet 2 pcs 150gms per plate | 10.00 | 12.00 | 26 | Idli with Sambhar (220gms) (100gms idli & 120gms sambar) | 8.00 | 8.00 |
| 27 | Sada Vada with Sambhar (150gms) (50gms Vada & 100gms sambar) | 8.00 | 8.00 | 28 | Masala vada with Sambhar (180gms) (60gms vada & 120gms sambar) | 8.00 | 8.00 |
| 29 | Masala dosa with Sambhar (250gms) (70gms dosa, 80gms masala with 100gms sambar) | 12.00 | 12.00 | 30 | Plain dosa with Sambhar (70gms dosa & 100gms sambar) | 10.00 | 10.00 |
| 31 | Soup with bread slice (1 piece) 150ml. | 10.00 | 10.00 | 32 | Roast chicken with boiled vegetable 350gms per plate (100gms chicken and 250gms boiled veg) | 45.00 | 45.00 |
| 33 | Roast mutton with boiled vegetable 350gms per plate (100gms mutton and 250gms boiled veg) | 45.00 | 45.00 | 34 | Shami kabab (2 pcs) 50gms each | 20.00 | 20.00 |
| 35 | Dry veg 165gms per plate | 14.00 | 14.00 | 36 | Expresso Coffee | 6.00 | 6.00 |
| 37 | Boiled veg 200gms per plate | 10.00 | 10.00 | 38 | Chapati 25gms each | 1.00 | 1.00 |
| 39 | Dal 165gms per plate | 7.00 | 7.00 | 40 | Finger Chips 100gms | 10.00 | 10.00 |
| 41 | Jodhpur Kachori 100gms | 7.00 | 7.00 | 42 | Parantha 50gms each | 2.00 | 2.00 |
| 43 | Rajma Curry 200gms per plate | 8.00 | 8.00 | 44 | Curd plain 100gms per plate | 4.00 | 4.00 |
| 45 | Shikanjivi 250ml per glass | 5.00 | 5.00 | 46 | Roomali Roti 50gms each | 2.00 | 2.00 |
| 47 | Veg. Burger (50gms veg.Tikka) | 10.00 | 10.00 | 48 | Non Veg. Burger (65gms non veg.Tikka) | 15.00 | 15.00 |
| 49 | Paneer Pakora 120gms (4 pcs per plate) | 15.00 | 15.00 | 50 | Bread slice(small) | 1.00 | 1.00 |
| 51 | Vegetable S/wich (2 pcs) | 10.00 | 10.00 | 52 | Palak Paneer | 15.00 | 15.00 |
| 53 | Stuffed Parantha | 5.00 | 5.00 | 54 | Frooti (Tetra pack) | As per MRP | As per MRP |
| 55 | Tea in disposable cup 150 ml with tea bag in 170 ml cup | 4.00 | 4.00 | 56 | Roasted Papad | 2.00 | 2.00 |
| 57 | Cold Drink | As per MRP | As per MRP | 58 | Dal kachori 30gms (1 pc) | 4.00 | 6.00 |
| 59 | Ice cream of short listed brands | As per MRP | As per MRP | 60 | Kulche Chole (2 pcs)/100gms | 8.00 | 10.00 |
| 61 | Biscuit | As per MRP | As per MRP | 62 | Potato Chips (pkt) | As per MRP | As per MRP |
| 63 | Namkeens (pkt) | As per MRP | As per MRP | 64 | Glass of milk (200ml) | 5.00 | 6.00 |
| 65 | Milk Badam (200ml) | 8.00 | 10.00 | 66 | Aloo Bonda (2 no.) / 40gms each | 6.00 | 6.00 |
| 67 | Gulab Jamun (40gms each) | 4.50 | 5.00 | 68 | Maggi Noodles (100gms) | 10.00 | 10.00 |
| 69 | Lassi Salt /Sweet (200ml.) | 6.00 | 8.00 | 70 | Bread pakora 2 slice (100gms) | 9.00 | 10.00 |
| 71 | Dahi Vada (2 no. 150gms) | 10.00 | 12.00 | 72 | Mineral water of short listed brand | 10.00 | 10.00 |
| Revised Tariff for standard meals, breakfast, tea/coffee etc. at stations effective from 1-06-2003 | Revised Tariff for standard meals, breakfast, tea/coffee etc. on trains effective from 1-06-2003 | ||||
| 1. | Standard Tea 150 ml Readymade 170 ml cup (disposable cup.) | 3.00 | 1. | Standard Tea 150 ml Readymade in 170 ml cup (disposable cup.) | 3.00 |
| 2. | Tea with tea bag- 150ml in disposable cup (170 ml) including tea dispensed through AVM (Automatic Vending Machine) | 4.00 | 2. | Tea with tea bag- 150ml in disposable cup (170 ml) including tea dispensed through AVM (Automatic Vending Machine) | 4.00 |
| 3. | Coffee (using instant coffee powder) 150 ml in disposable cup 170 ml capacity including dispensed through AVM | 5.00 | 3. | Coffee (using instant coffee powder) 150 ml in disposable cup 170 ml including dispensed through AVM | 5.00 |
| 4. | Tea in pots (285ml) + 2 tea bags +2 sugar pouch with 2 disposable cups of 170 ml capacity | 5.00 | 4. | Tea in pots (285ml) + 2 tea bags +2 sugar pouch with 2 disposable cups of 170 ml capacity | 5.00 |
| 5. | Coffee in pots (285ml) +2 Coffee sachet +2 sugar pouch with 2 disposable cups of 170 ml capacity | 7.00 | 5. | Coffee in pots (285ml)+ 2 Coffee sachet +2 sugar pouch with 2 disposable cups of 170 ml capacity | 7.00 |
| 6. | Mineral water 1 liter bottle (chilled) | 10.00 | 6. | Mineral water 1 liter bottle (chilled) | 10.00 |
| 7. | JANTA MEAL (In quality disposable card board boxes) | 10.00 | | ||
| | 7. | Vegetarian | 17.00 | ||
| 8. | Vegetarian | 17.00 | 8. | Non-vegetarian | 20.00 |
| 9. | Non-vegetarian | 20.00 | | ||
| 10. | Meals in Thalis (veg.) | 22.00 | 9. | Standard Vegetarian with packaged drinking water in sealed glass of 300 ml. | 30.00 |
| 11. | Meals in Thalis (Non-veg.) | 27.00 | 10. | Standard Non-vegetarian with packaged drinking water in sealed glass of 300 ml. | 35.00 |
No separate catering charges are payable by passengers on Shatabdi and Rajdhani Express trains.
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